Privacy Policy

1. Controller

DANEG FZ-LLC, PLACEHOLDER — registered office address, United Arab Emirates, is the controller of the personal data described here. Contact us at privacy@daneg.ae.

This policy is written to meet UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. What we collect

• Account data — name, email address, phone number, password hash, and profile photo.
• Profile and listing content — bio, location, item photographs, descriptions, and prices you publish.
• Transaction data — orders, delivery addresses, order status, payouts, and the last four digits and brand of a saved card. We never receive or store your full card number.
• Communications — in-app chat messages, reviews, reports, disputes, and support correspondence.
• Technical data — IP address, device and browser type, and app interaction logs used for security and diagnostics.

3. Why we use it

• To create and operate your account and show you the marketplace.
• To process orders, hold funds in escrow, pay sellers, and handle returns.
• To detect fraud, counterfeits, and abuse, and to enforce our terms.
• To provide support and resolve disputes.
• To send service messages about your orders and account. Marketing messages are sent only with your consent and you can withdraw it at any time.
• To improve the product using aggregated and diagnostic information.

4. Legal basis

We process your data to perform our contract with you, to comply with legal obligations, for our legitimate interests in running a safe marketplace, and — where required — on the basis of your consent.

5. Who we share it with

We do not sell your personal data.

• Other users — a seller sees a buyer's delivery details for a confirmed order, and public profile information is visible to anyone using the app.
• Payment provider — to process payments and refunds.
• Infrastructure and hosting providers — to store data and run the service.
• Error monitoring — anonymised diagnostic data. Tokens, passwords, and one-time codes are redacted.
• Authorities — where we are legally required to disclose, or to protect the rights and safety of users.

6. International transfers

Some of our providers process data outside the UAE. Where that happens we rely on providers that offer an adequate level of protection and contractual safeguards.

7. How long we keep it

Account data is kept while your account is open. After you close it we delete or anonymise your data, except records we must keep for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes — typically for up to seven years for transaction records.

8. Your rights

To exercise any of these rights, email privacy@daneg.ae. We respond within 30 days.

• Access a copy of the personal data we hold about you.
• Correct data that is inaccurate or incomplete.
• Request deletion of your data, subject to our retention obligations.
• Object to or restrict certain processing, and withdraw consent for marketing.
• Request your data in a portable format.
• Complain to the UAE Data Office if you believe we have handled your data improperly.

9. Security

Data is encrypted in transit. Access to production data is restricted to staff who need it, and database access rules isolate each user's private records. No system is perfectly secure, so please use a strong, unique password and enable the in-app lock.

10. Children

DANEG is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has given us data, contact privacy@daneg.ae and we will delete it.

11. Cookies and local storage

We use local storage and similar technologies to keep you signed in, remember your language and theme, and keep the app usable offline. We do not use third-party advertising trackers.

12. Changes

We will post any update here and, for material changes, notify you in the app or by email before it takes effect.